FAQs
Returns & Warranty
What’s your return policy?
We accept returns within 14 days of your purchase date. Items must be unused and in original packaging. Contact us to initiate a return.
Are your products covered under warranty?
Yes, most products come with a manufacturer’s warranty.
I received the wrong item. What do I do?
Oops! Reach out to us at sales@makemyyard.com and we’ll make it right ASAP.
Phone: (844) 927-3360
Support & Help
What kind of support do you offer?
From product selection to installation tips, we’ve got your back. Reach out via email, call or live chat for fast, expert help—no bots, no runaround.
Email: sales@makemyyard.com
Phone: (844) 927-3360
Do you offer installation guides or videos?
Yes! We have step-by-step video tutorials for installing nozzles, valves, and more. Check our YouTube channel or the product page for links.
Why should you trust us?
We’re not just a store—we’re your partner in building a better yard. Trusted products, reliable service, and real support you can count on.
Who can I contact if I have questions about shipping?
Our customer support team is here to help! If you have any questions or concerns about shipping, feel free to reach out. We’re happy to assist you.
Email: sales@makemyyard.com
Phone: (844) 927-3360
The products we sell
Why doesn't my product have retail labels?
Products shipped through professional distribution channels are packaged differently than what you'd find on a retail store shelf. Items may arrive without retail stickers, price tags, or branded packaging — this is completely normal.
It's actually a good sign: it means you're receiving contractor-grade product sourced directly through professional supply channels, not a store display unit. Every item we sell is 100% genuine and fully covered by the manufacturer's warranty.
What are the condition of your products?
Premium quality. Never used. Always new.
Do you sell professional-grade irrigation parts for home use?
Yes! We carry commercial-quality components that are DIY-friendly and perfect for homeowners looking to upgrade or install their own systems.
Orders, Shipping & Delivery
How long does shipping take?
We offer standard shipping (3–5 business days) on all orders, plus expedited options like 2-day or overnight delivery. Additional charges may apply for faster shipping.
When will my order ship if I place it today?
All orders ship the same day if placed before 05.00 PM (Monday to Friday )
Do you offer international shipping?
We currently ship within the U.S. only and do not offer international shipping at this time. Thanks for your understanding!
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.
My order never arrived.
Please contact our support team (sales@makemyyard.com) with your order number, and we’ll investigate right away. If your package was lost or delayed, we’ll work with you to make it right.
When will my backorder arrive?
Backordered items typically ship as soon as they become available. You'll receive an update with an estimated delivery date once your item is restocked. For the latest status, feel free to contact our support team.
Email: sales@makemyyard.com
Phone: (844) 927-3360
What should I do if an item is missing from my order?
Please reach out to our support team (sales@makemyyard.com) with your order number and details of the missing item. We'll investigate immediately and ensure the issue is resolved as quickly as possible.
Are shipments insured in case of loss or damage?
Yes! All MakeMyYard shipments are fully insured. If your package is lost or damaged in transit, contact our support team (sales@makemyyard.com) immediately—we’ll resolve the issue as quickly as possible.
What are Special Orders?
Some products on our website are fulfilled directly by the manufacturer and fall under our Special Orders category. These items are sourced and shipped on a per-order basis, meaning once your order is placed, it is immediately submitted to the manufacturer on your behalf and cannot be modified or cancelled.
GuardShack enclosures are one example of a product currently listed under this category. Because these items are manufactured or allocated specifically for your order, they are non-cancellable and non-returnable under any circumstances. Please review all product specifications carefully before placing a special order.
If you are unsure whether a product qualifies as a special order, feel free to contact us before purchasing, we're happy to clarify.
Email: sales@makemyyard.com
Phone: (844) 927-3360