Shipping policy

At MakeMyYard, we understand the importance of timely and reliable shipping when it comes to delivering your irrigation products. That's why we have developed a comprehensive shipping policy to ensure a smooth and efficient delivery process for our customers.

Shipping Charges

We also provide free shipping on all orders over $65 in the United States.

Shipping Methods:

We offer various shipping methods to cater to your specific needs. Our standard shipping option is available for all orders. For those who require their products sooner, we also offer expedited shipping options such as 2-day or overnight delivery. Please note that additional charges may apply for expedited shipping.

Shipping Rates:

Our shipping rates are calculated based on the weight and dimensions of the products in your order, as well as the destination address. To provide you with the most accurate shipping cost, we use real-time shipping rate calculators integrated with our shipping carriers. This ensures that you only pay for the actual shipping cost and nothing more.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 7-10 business days. However, during peak seasons or promotional periods, it may take slightly longer. Rest assured, we strive to get your order ready for shipment as quickly as possible.

Handling Time for the United States.

Handling time 7-10 business days (Monday to Friday)

Freight Shipments

Some of our products, especially larger pumps, valves, and other heavy items, require freight shipping instead of standard UPS, FedEx, or USPS delivery. However, when an item exceeds standard parcel limitations due to its size and weight, fulfillment transitions to specialized freight shipping, which operates under a distinct set of guidelines.

For freight deliveries, a valid phone number is required at checkout to enable the carrier to coordinate a direct delivery appointment. Please note that freight service is strictly curbside; drivers are not equipped to transport heavy merchandise to a front door or interior location, and an authorized recipient must be present to accept the delivery. Because customers are responsible for unloading merchandise from the vehicle, a lift gate service can be requested starting at a minimum charge of $99, with final pricing scaling according to the precise dimensions and weight of the product.

While all items are packaged to meet rigorous industry standards, transit discrepancies can occasionally occur. We kindly ask that you inspect your shipment upon arrival and record any visible or suspected damage directly on the Bill of Lading before signing. In the event of transit damage, please capture clear photographs of both the packaging and the items, and submit them to sales@makemyyard.com within 48 hours for prompt resolution.

Order Tracking:

We understand that you want to stay informed about the status of your order. That's why we provide order tracking information for all shipments. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and know exactly when it will arrive at your doorstep.

International Shipping:

Currently, we only offer shipping within the United States. We do not ship internationally at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

Shipping Address:

Please ensure that you provide us with the correct shipping address at the time of placing your order. We cannot be held responsible for any delays or misdeliveries caused by incorrect or incomplete address information. If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible.

Shipping Insurance:

To provide you with peace of mind, all shipments from MakeMyYard are insured against loss or damage during transit. In the unlikely event that your package is lost or damaged, please contact our customer support team immediately, and we will work with you to resolve the issue.

Thank you for choosing MakeMyYard for all your irrigation product needs. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you.

Contact Us:

Mobile: (888) 678-7574
Email: sales@makemyyard.com